The workforce data provider, Black Box Intelligence, recently released the results of a survey of more than 4,700 former, current, and future hourly restaurant workers.
The survey found that an industry whose turnover is already among the highest, experienced a four to nine percent increase in turnover in 2020, when compared to 2019. Fifteen percent of workers surveyed said they left a restaurant job in the last year, while 33 percent of current workers wish to leave.
The reasons why so many want to leave may vary, but one interesting finding in the survey is that 62 percent of respondents say they experience emotional abuse and disrespect from customers. Forty-nine percent say they suffer abuse from their manager.
When asked if they would return to restaurant work, 66 percent of survey respondents said yes, as long as some of the negative aspects of the workplace were to change. Specific improvements identified in the survey were higher pay, consistent schedules and income, and a more positive work environment. Mary Meisenzahl "Over half of restaurant workers say they've been abused by customers or managers - and many are planning to flee the industry because of it" www.businessinsider.com (Oct. 08, 2021).