Bad Management Leads To Even Worse Turnover: What Can You Do To Retain Your Best Contributors?

A recent survey of more than 1,900 employees conducted by Predictive Index found that 65 percent think their managers are either "good" or "world-class."

However, of the 13 percent who said their managers were "not-so-great" or "terrible," 63 percent were considering quitting within the next year and 70 percent said their team members were planning to leave the team or organization.

Thirty-six percent of respondents said their managers seemed burned out and, of those, 58 percent were considering quitting. Employees were significantly more likely to report feeling burned out themselves if they had burned out managers.

On the other hand, among respondents who said they had good managers, 78 percent reported that their organization was helping them cope with change. Only 43 percent of respondents with bad managers said the same.

Among employees who reported having good managers, 40 percent said they "lead by example" to boost morale. This includes taking time off and clocking out on time.

Thirty-three percent of respondents said that confidence was the skill they most valued in their managers, 30 percent said communication, and 28 percent said honesty. When asked what skills managers lack, "communication" was the most cited (18 percent), followed by "drives team morale" (17 percent) and "asks for feedback" (17 percent). Among employees who said their managers were burned out, 25 percent cited effective communication as a skill their managers lacked.

The first take-away from the survey is that manager burnout is affecting their teams.

The second take-away is that employees trust managers who are confident, honest, and communicate well. In a Zety study, honesty, confidence, and interpersonal skills were among the top ten traits of a good manager. Being supportive of team members was among the top five traits in the Zety study. Karthik Kashyap "63% of People With Bad Managers Plan To Quit Within Next Year: Report" toolbox.com (Aug. 18, 2021).

 

Commentary

As this latest survey shows, employees are more than willing to quit a bad manager.

Organizations are struggling to find qualified employees in the current labor market.

A survey conducted by the National Federation of Independent Business found that 42 percent of independent business owners had job openings that could not be filled, which was a record high. In addition, 91 percent of organizations that were hiring or trying to hire said there were few or no qualified applicants for the positions they were trying to fill.

Michelle Fox “As small businesses recover from the pandemic, they face a new obstacle: finding workers” www.cnbc.com (May 06, 2021).

Make every possible effort to keep the qualified employees you already have. One of the best ways to boost employee retention is to manage your team more effectively.

One of the important notes from the survey noted above is that employees prefer managers who lead by example.

If your management is suffering due to your own exhaustion, you must address your burnout to prevent burnout in your team. Do not be afraid to leave work on time or take vacation days. In fact, this may be exactly the morale boost your employees need to start taking care of themselves and prevent their own burnout. Retention rates will increase markedly when employees are less burned out.

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